Ranco Dairy Products (Pvt) Ltd (“Ranco”, “we”, “us”, or “our”) is committed to protecting the privacy of everyone who visits this Website or contacts us. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights and choices you have in relation to it. It applies to your use of rancodairy.lk (the “Website”) and to the personal information you provide through our Contact Us form or by contacting us directly.
1.Information We Collect
We collect only the personal information we need to answer your questions and to keep this Website secure and reliable. You are not required to create an account to use this Website, and you can browse most of it without telling us who you are.
1.1 Information you provide through the Contact Us form
When you contact us through the Contact Us form on this Website, we collect the information you choose to submit:
- Your full name
- Your email address
- Your phone number (optional)
- The subject of your inquiry
- The message you send us
1.2 Information we collect automatically
Like most websites, our hosting and security providers automatically record basic technical data when you visit — such as the pages you view, the date and time of your visit, and your IP address — so that the Website can be delivered securely, kept available, and protected against misuse.
1.3 Information from other channels
If you contact us by phone, WhatsApp, social media, or direct email, we may keep the details you share (such as your name and contact details) so that we can follow up on your inquiry.
2.How We Use Your Information
We use the personal information we collect only for the following purposes:
- To respond to your inquiries and to provide the information, products, or services you request.
- To understand and improve our customer service and the performance of this Website.
- To protect the security and integrity of the Website and our systems.
- To meet our legal and regulatory obligations.
We will never sell or rent your personal information, and we will not use it for marketing purposes unless you have given us your clear consent to do so.
3.Legal Basis for Processing
When we process your personal information under the Personal Data Protection Act No. 9 of 2022 of Sri Lanka (the “PDPA”), we rely on the following lawful bases:
- Consent — when you voluntarily provide your details through the Contact Us form so that we can respond to you. You may withdraw your consent at any time.
- Legitimate interests — responding to customer inquiries and keeping the Website secure and reliable.
- Compliance with legal obligations — when we must retain or disclose information by law.
Where we rely on your consent, you may withdraw it at any time. Withdrawing consent will not affect the lawfulness of the processing we carried out before your withdrawal.
4.Sharing Your Information
We do not share your personal information with anyone except in the circumstances described below:
- Service providers — the inquiries you submit through the Contact Us form are delivered to our company email inbox by a third-party email service provider (Resend), and this Website is hosted by a third-party hosting provider. These providers process personal information on our behalf and only to the extent necessary to provide their service.
- Maps and embedded services — the Contact page may display a Google Maps embed. When the map is loaded, Google may process technical information such as your IP address under Google’s own privacy terms.
- Legal and regulatory authorities — if we are required to disclose information by law or by a lawful request from a competent authority, or where it is necessary to protect our rights, safety, or property.
We do not sell, rent, or trade your personal information to any third party.
5.International Data Transfers
Some of our service providers are international companies and may process data outside Sri Lanka — for example, the email delivery service and the hosting provider used for this Website. Where personal information is transferred across borders, we take reasonable steps to ensure that it receives an appropriate level of protection and is handled consistently with applicable data protection law.
6.Data Retention
We keep the personal information submitted through the Contact Us form only for as long as necessary to respond to your inquiry, follow it up, and meet our legal, tax, and record-keeping obligations. Unless a longer period is required by law, inquiry records are deleted or anonymised when they are no longer needed — typically no longer than 24 months after our last contact with you.
7.Data Security
We take the security of your personal information seriously. Inquiries submitted through this Website are transmitted over an encrypted (HTTPS) connection, validated before sending, and delivered directly by email to our company inbox — we do not store contact-form submissions in a public consumer database. Access to the information we receive is limited to the staff members who need it to respond to you, and we apply reasonable technical and organisational measures to keep it safe.
8.Your Rights
Under the PDPA and other applicable data protection laws, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase your personal information, subject to legal obligations.
- Restrict or object to certain types of processing.
- Receive, where applicable, a copy of the information you provided in a structured, machine-readable format.
- Withdraw your consent at any time, where we rely on consent as the legal basis.
To exercise any of these rights, please contact us using the details in Section 13 below. If you are not satisfied with how we handle your request, you may also raise a complaint with the Data Protection Authority of Sri Lanka.
9.Children’s Privacy
This Website is not directed at children, and we do not knowingly collect personal information from children under the age of 13. If you believe that a child has submitted personal information to us, please contact us so that we can review and delete it.
10.Cookies and Similar Technologies
We do not use advertising or tracking cookies on this Website, and we do not run third-party analytics tracking. Our hosting infrastructure may rely only on the strictly necessary technical functions that keep the Website working securely for all visitors. If we introduce cookies or tracking technologies in the future, we will update this Privacy Policy before doing so.
11.Links to Third-Party Websites
This Website contains links to third-party websites and services, including our social media profiles and Google Maps. This Privacy Policy applies only to rancodairy.lk. We are not responsible for the privacy practices of third-party websites, and we encourage you to read their privacy policies before providing them with any information.
12.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our products, services, the law, or our practices. Any changes will be posted on this page with an updated “Last updated” date, and where changes are significant we will draw your attention to them on the Website. Please review this page periodically.
13.Contact Us
If you have any questions about this Privacy Policy, would like to exercise any of your privacy rights, or believe that your personal information has not been handled correctly, please get in touch with us at:
- Email: info@rancodairy.lk
- Phone: 034 2226 591
- WhatsApp: +94 76 870 2248
Ranco Dairy Products (Pvt) Ltd, St. Sebastian Road, Kalamulla, Kalutara, Sri Lanka. We will respond to your privacy request as soon as possible and, in any event, within the timeframes required by applicable law.
